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IT Technical Support
Key Responsibilities: Provide technical support to employees by promptly responding to inquiries and technical issues related to hardware, software, networks, and online meeting programs. Diagnose and resolve technical issues either remotely or by visiting the site. Perform regular maintenance on devices and ensure software and operating systems are up to date. Install and update software, configure devices, and adjust network settings. Support employees in using online meeting programs such as Zoom, Microsoft Teams, Google Meet, and others, and resolve any technical issues related to them. Provide training to employees on how to effectively use online meeting programs, including scheduling meetings, screen sharing, and using different features. Troubleshoot network and internet connection issues and provide necessary support in case of any disruptions or outages. Manage the inventory of IT devices and equipment within the company, including tracking, maintaining, and renewing equipment as needed. Ensure that all devices and software are correctly registered in the inventory system and keep track of the stock status. Prepare regular reports on the status of inventory, device maintenance, and future needs analysis. Qualifications and Requirements: Diploma or Bachelor’s degree in Information Technology or a related field. Experience in supporting networks, desktop, and mobile devices. Strong problem-solving skills and the ability to diagnose and resolve issues quickly and effectively. Ability to communicate effectively with employees and provide professional support. Experience in handling online meeting programs such as Zoom, Microsoft Teams, Google Meet, Webex, and others.
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