IT Technical Support
Key Responsibilities:
- Provide technical support to employees by promptly responding to inquiries and technical issues related to hardware, software, networks, and online meeting programs.
- Diagnose and resolve technical issues either remotely or by visiting the site.
- Perform regular maintenance on devices and ensure software and operating systems are up to date.
- Install and update software, configure devices, and adjust network settings.
- Support employees in using online meeting programs such as Zoom, Microsoft Teams, Google Meet, and others, and resolve any technical issues related to them.
- Provide training to employees on how to effectively use online meeting programs, including scheduling meetings, screen sharing, and using different features.
- Troubleshoot network and internet connection issues and provide necessary support in case of any disruptions or outages.
- Manage the inventory of IT devices and equipment within the company, including tracking, maintaining, and renewing equipment as needed.
- Ensure that all devices and software are correctly registered in the inventory system and keep track of the stock status.
- Prepare regular reports on the status of inventory, device maintenance, and future needs analysis.
Qualifications and Requirements:
- Diploma or Bachelor’s degree in Information Technology or a related field.
- Experience in supporting networks, desktop, and mobile devices.
- Strong problem-solving skills and the ability to diagnose and resolve issues quickly and effectively.
- Ability to communicate effectively with employees and provide professional support.
- Experience in handling online meeting programs such as Zoom, Microsoft Teams, Google Meet, Webex, and others.
